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Customer Service

Get to know our impressive customer service team! We are equipped to handle your claims and questions regarding your plans.

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Meet Ireland Trobaugh

Ireland joined Rosenbauer in February 2025, bringing with her over a decade of experience in customer service and a strong background in medical billing. Since 2015, she’s built her career around compassion, kindness, and truly caring for the people she works with; something you’ll notice right away when you talk with her. Her experience has also given her a great eye for detail and a knack for clear, easy-to-understand communication.

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Meet Nikalett Spillers

Nikalett joined Rosenbauer in July of 2026, with a background in the medical and dental field she is dedicated to making clients feel heard, valued, and assist them in anyway that she is able to. She never fails to go above and beyond for our clients and makes sure to let them know any answers she gets for their questions concerning claims, bills, and policy questions. 

Contact us!

Ireland Trobaugh

Licensed Agent/Office Manager

policyservices@rosenbaueragency.com

Nikalett Spillers

Office Assistant

admin@rosenbaueragency.com

417-257-7733

We do not represent every plan in your area. Currently we represent seven organizations which offer 73 products in your area. Please contact Medicare.gov, 1-800- MEDICARE, or your local State Health Insurance Program to get information on all of your options."

By responding to this advertisement, I understand a sales agents may contact me by telephone, email or mail to discuss Medicare Advantage plans, Prescription Drug plans, and Medicare Supplement Insurance plans.

 

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